The Tech Assist Program: Designed to enhance production by offering factory direct technical support and services for Fiery Specialty Production brand software. Tech Assist delivers priority access to Fiery Specialty Production’s technical support as well as on-going access to maintenance upgrades, improvements to device drivers, new printer profiles, and technology improvements as they become available.
Included Support
CURRENT PRODUCT VERSION SUPPORT
Current Product Version refers to the current product release version available at retail.
As of September 1st, 2024, this includes:
Digital Factory v11, SignLab v11, EngraveLab v11, and FilmMaker v10.
Purchases (new or upgrades) of the above packages entitle the user to:
- 3 Months free support
LEGACY PRODUCT VERSION SUPPORT
Legacy Product Version refers to the previous product release version available at retail, for 12 months following the release of a Current Product Version.
All SignLab, EngraveLab, FilmMaker, and ProfileLab legacy versions (SL9, EL9, FM4, PL9) and older will no longer be in support.
Digital Factory v10 support has expired as of May 10, 2024.
SignLab v10 support will expire April 1, 2025.
EngraveLab v10 support will expire September 5th, 2025
*Fiery Specialty Production software programs included in Fiery Specialty Production’s Tech Assist Program are SignLab, EngraveLab, FilmMaker, and Digital Factory.
Program Details
The program provides time-limited free technical support for all supported Fiery Specialty Production software packages* that are at one customer site.
The program provides maintenance updates for all supported Fiery Specialty Production software packages* at one customer site. Updates can include new or improved cutter and printer drivers, new print modes for existing printers, bug fixes, and technology additions that improve the productivity of the Fiery Specialty Production software version that is registered in the Tech Assist program.
Important: If a Fiery Specialty Production software package owned by the user is not registered in the Tech Assist program, once their free access period expires, they will not receive technical support from Fiery Specialty Production until they subscribe to the Tech Assist program.