Contact CADlink

CONTACT FIERY LLC (CADlink) TECHNICAL SUPPORT

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You’ll need to register on Communities and request access to submit a support case. We’ve identified an issue where some users may not be able to register due to their email address domain.  We are working on a solution.

The process is quick and easy – we’ve prepared this article to guide you through the process.  This will allow us to provide you with the best possible support experience.

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Technical Support:
Fiery LLC (CADlink) Technicians are ready to help you solve your technical problems. Please fill out the form including all required information, and a technician will get back to you promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

On-going Support:
Only current product versions (Digital Factory v11, SignLab v11, and EngraveLab v11) are available for support via annual support contracts. Support cost is calculated at 25% of package MSRP.

Required Information:

• Dongle (security device) number
• Fiery LLC (CADlink) product being used (e.g., SignLab, EngraveLab etc.)
• Version of the product
• Operating system (Windows 11, 10)
• Name of contact person
• Email address
• Phone number, including area code
• A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

• Fax number
• Company name