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Tech Support

Tech Assist delivers priority access to Fiery Specialty Production’s technical support as well as on-going access to maintenance upgrades, improvements to device drivers, new printer profiles, and technology improvements as they become available.

Please note that our technical support teams are currently located in Canada and the UK. Support is only guaranteed to be offered in English. Support hours are during regular business hours Eastern Standard Time (North America) and Greenwich Mean Time (UK). Support is available for customers outside of North America and the UK but is provided using limited telephone and online support and may be limited to email correspondence only in certain instances.

  • Annual Tech Support

    IDEAL FOR:

    PLEASE NOTE BEFORE PURCHASE: All tech support tickets are generated on a call back basis, and will be answered 9am-5pm EDT, or 9am-5pm GMT. Tech support is only offered in English.

    This product offers 1 year of tech support from date of purchase.

    Additional Information:

    USD $395.00

    Add to cart

    Offers annual technical support contract.

    All tech support tickets are generated on a call back basis, and will be answered 9am-5pm EDT, or 9am-5pm GMT.

    Tech support is only offered in English.

    PLEASE NOTE BEFORE PURCHASE: ONLY Digital Factory v10 and v11, SignLab v10, EngraveLab v10, and FilmMaker v10 are supported. Support contracts for any previous software versions cannot be purchased.

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  • Single Incident Tech Support

    IDEAL FOR:

    PLEASE NOTE BEFORE PURCHASE: All tech support tickets are generated on a call back basis, and will be answered 9am-5pm EDT, or 9am-5pm GMT. Tech support is only offered in English.

    This product offers a single incident of technical support.

    Additional Information:

    USD $75.00

    Add to cart

    Offers single incident technical support, valid for one tech support case. On-going technical support will require additional single incident purchases or annual tech support contracts.

    All tech support tickets are generated on a call back basis, and will be answered 9am-5pm EDT, or 9am-5pm GMT.

    Tech support is only offered in English.

    PLEASE NOTE BEFORE PURCHASE: ONLY Digital Factory v10 and v11, SignLab v10, EngraveLab v10, and FilmMaker v10 are supported. Support contracts for any previous software versions cannot be purchased.

    Read more...